REFUND | CANCELLATION
We have a 30-day replacement policy, which means you have 30 days after receiving your item to request a replacement.
We have a 3-day return window during which you can return the item. We do have pretty easy and straightforward refund & cancellation policies.
If you decide to return the item, make sure to initiate the return process within the specified window to be eligible for a refund
We will issue a full refund back to your original payment method used IF AND ONLY IF:
- Your order gets lost while in transit. You may also opt for a resend. Resends will take 4-6 business days, just like placing a new order.
- You received an incorrect item, size, style, etc.. In this situation, we will require you to send a photo. You may also opt for a resend. Resends will take 5-9 business days, just like placing a new order.
- You received a damaged item. We will require you to send a proof of damage. You may also opt for a resend. Resends will take 4-6 business days, just like placing a new order.
- If your order is delayed (more than 15 business days) due to reasons we have no control of like postal delay, we will issue a compensation store credit in the form of a coupon code.
- If the product is returned to us due to incorrect address issue or consignee not found, the customer will have to pay the courier charges for resending the product.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any question at firstname.lastname@example.org
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com